Your GDPR Rights

Last updated: January 1, 2025

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page explains your rights and how to exercise them.

Data Controller Information

deskflowbest.com is the data controller responsible for processing your personal information. Our contact details are:

Your Rights Under GDPR

1. Right to Information

You have the right to be informed about how your personal data is collected, used, and shared. This information is provided in our Privacy Policy and this GDPR Rights page.

2. Right of Access

You have the right to access your personal data and receive information about:

To request access to your data, email us at support@deskflowbest.com with "GDPR Access Request" in the subject line.

3. Right to Rectification

You have the right to have inaccurate or incomplete personal data corrected. If you believe any information we hold about you is incorrect, contact us and we will update it promptly.

4. Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data in certain circumstances:

5. Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations:

6. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller. This right applies when:

7. Right to Object

You have the right to object to processing of your personal data in certain circumstances:

8. Rights Related to Automated Decision Making

You have the right not to be subject to automated decision-making, including profiling, that produces legal effects or significantly affects you. If we engage in such processing, you can:

Legal Bases for Processing

We process your personal data based on the following legal grounds:

Consent

When you provide explicit consent for specific processing activities, such as:

Legitimate Interests

For our legitimate business interests, such as:

Contract Performance

To provide services you have requested or to perform contractual obligations.

Legal Compliance

To comply with legal obligations, such as responding to lawful requests from authorities.

How to Exercise Your Rights

Making a Request

To exercise any of your GDPR rights, contact us at:

Identity Verification

To protect your privacy, we may need to verify your identity before processing your request. We may ask for additional information to confirm you are the person making the request.

Response Time

We will respond to your request within one month. In complex cases, we may extend this period by up to two additional months and will inform you of any delay.

No Fee

We will not charge a fee for most requests. However, we may charge a reasonable administrative fee for excessive, repetitive, or manifestly unfounded requests.

Withdrawing Consent

If processing is based on your consent, you have the right to withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

To withdraw consent:

Cookie Management

You can manage cookies through your browser settings or our cookie consent tool. Different types of cookies can be controlled separately:

Essential Cookies

These are necessary for website functionality and cannot be disabled.

Analytics Cookies

These help us understand how visitors use our website. You can opt out of these cookies.

Marketing Cookies

These are used for advertising purposes. You can opt out of these cookies.

Data Transfers

If we transfer your data outside the EEA, we ensure appropriate safeguards are in place:

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected:

Children's Data

Our services are not directed at children under 16 in the EU or under 13 elsewhere. We do not knowingly collect personal data from children below these ages. If we learn we have collected such data, we will delete it promptly.

Complaints and Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a supervisory authority. You can contact:

Before filing a complaint with a supervisory authority, we encourage you to contact us directly so we can try to resolve your concerns.

Data Protection Officer

While we are not required to appoint a Data Protection Officer, you can contact our privacy team with any data protection questions at support@deskflowbest.com.

Updates to This Information

We may update this GDPR rights information from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated information on our website.

Contact Information

For any questions about your GDPR rights or our data practices, contact us:

We are committed to protecting your privacy and will respond to your inquiries promptly and professionally.

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